We understand that from time to time you may wish to return products to us in appropriate circumstances. This Returns Policy applies to customers irrespective of you geographical location. This policy does not affect your statutory rights (such as your rights under the Sale of Goods Act 1979)
1b. Unwanted items
Your right to cancel under the Distance Selling Regulations: You have the right to return your purchase for a full refund within 30 days. You are responsible for paying return postage costs for unwanted items. Items must be returned unused, in a re-saleable condition in their original packaging. Upon receipt of the returned goods we will aim to process your refund as quickly as possible (the original delivery charge will not be refunded)
1c. Faulty Goods
All purchases should be checked fully within 28 days of the purchase date. Tents and awnings should be checked before embarking on your first trip. In the unlikely event that you will need to return your purchase due to a manufacture fault, or it being damaged or the wrong item, we can organise collection and exchange for you. If you wish to return the faulty item by post or your own courier we will reimburse the cost up to a pre-agreed amount. Your goods MUST be packaged adequately for transport in a cardboard box or other suitable packaging.
1d. Returns Procedure
If you are returning an awning, please note the following:
- 1) Your tent / awning must be clean and dry. It is your responsibility to ensure the item is packaged in a cardboard box or other packaging suitable for transport. Failure to do this will result in the couriers refusing to collect the item, or us sending the item back to you unprocessed
- 2) In some instances we may need to send your item to the manufacturer for inspection
- 3) Please include a description / photos of the fault with your item, along with a copy of this form to enable us to process the return as quick as possible.
- 4) If your item is deemed by us or the manufacturer not to be faulty, we reserve the right to dispatch your item back to you at your cost.
We will send you a refund for the full price of any product excluding postage properly returned by you in accordance with the terms of this returns policy. We will usually refund any money received from you using the same method originally used by you to pay for your purchase. We will process the refund due to you as soon as possible and, in any event, within 30 days of the day we received you returned product.